UPDATE April 6th, 2016: ** Due to increased demand and limited class sizes, the CFSC, Hunter Education and CRFSC require a minimum of 14 days notice should you require a cancellation or date transfer. No refunds will be given if attempting to withdraw or transfer from the course within 14 days of the start of the course.**
Some courses have a required minimum number of participants. If ESTC must reschedule a course for this or any other reason, ESTC will reschedule the course as soon as possible but participants will be given the option for a refund or no-penalty course transfer.
In any case where books and/or materials are provided in advance; as soon the materials have been received by the student there is no refund.
Refunds and course transfers will not be considered on the day of any course or for non-attendance (no-show) to a course.
The financial obligations of our programs are fixed for the year and the withdrawal of a participant does not lessen operating expenses.
ALWAYS double check your start time & date of class, as reminders are not always sent out after registration. You will not receive a refund if you miss or forget about your class. IF YOU HAVE ANY QUESTIONS ABOUT YOUR PROGRAM, PLEASE CONTACT US IMMEDIATELY!
Cancelled or Postponed Events
Occasionally, courses are cancelled or postponed due to unforeseen circumstances such as weather conditions or situations affecting the instructor or low-enrollment. We will strive to send out notification of any changes at least 24 hours prior to the scheduled start of the course, however, sometimes poor weather conditions or severe illness only present shortly before a course and we will ensure to send out notification of cancellations under these circumstances no less than 2 hours before the course start. When this occurs, Eastman Safety Training Centre will make every effort to ensure that you receive a prompt refund or you have the option of attending a make-up class. Eastman Safety Training Centre assumes no liability for cancellation of courses for any reason. Any ancillary costs related to the student taking a class (including but not limited to: airfare, travel, hotel, per-diem, mileage, lost employee wages or salary) are the responsibility of the student and/or the employer. If a class is cancelled, Eastman Safety Training Centre’s liability is limited to the amount of the registration fee ONLY. It is suggested that, prior to making any travel reservations, you contact us to confirm if a class has sufficient enrollment or will be running as scheduled if severe weather is to be expected. If a course is cancelled, please contact us for information on receiving a refund. Please make sure to include/provide your transaction confirmation number so we can expedite your refund if applicable.